Frequently Asked Questions
For more information get in touch with us today. We’re always here and ready to respond.
Can I customise how it speaks?
Yes. During onboarding you’ll complete a setup form so the agent reflects your business, services, tone, and call handling preferences.
What if I want help setting it up?
You can add our Done-for-You Setup service during checkout.
How quickly can I get live?
Your AI agent can be live within 15–30 minutes after setup.
What happens after the trial?
After the trial, you’ll continue on your selected plan unless cancelled.
Which charges are most relevant to My Voice Agent?
The main usage charges are phone calls, SMS messages, AI voice call minutes, and AI conversation messages.
Will you help me estimate usage before I start?
Yes. We can help estimate likely usage based on your call volume, average call length, SMS follow-up needs, and how your voice agent is configured.
What does the free trial include?
Your 30-day trial includes access to the My Voice Agent system and setup workflow. Phone costs, AI credits, and call usage are billed separately.
Do I need to change my number?
No. You can use a new number or forward calls from your existing business number.
Can it answer all calls?
Yes — or you can use it only after hours, during busy periods, or as overflow support.
What does usage cost?
Phone line £2.50/month
Out going calls $0.035/min
In coming calls calls $0.0085/min
Text Message $0.0083/segment
Voice AI $0.02/Message and $0.13/minute Voice call
Other fees may apply (See here for full table)
Do usage charges apply during the free trial?
Yes. The 30-day free trial gives you access to My Voice Agent, but call, SMS and AI usage charges still apply on Monthly and Annual plans.
How do I avoid separate usage charges?
Choose the Unlimited plan. It includes call and AI usage costs, giving you more predictable monthly pricing.
Why are charges shown in dollars?
Some usage charges are based on the underlying platform rates and may be billed in USD. We’ll confirm your expected costs before setup.
No long-term contract. Setup help available.
Usage billed separately for phone and AI minutes.
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